These Terms apply to your browsing and use of this website to purchase goods or services, transactions from Anderleigh Natural Care. Please read these Terms and Conditions carefully before using this website. By using this website or any part of it, you agree to and have read these Terms and Conditions and accept to be bound by these Terms and Conditions.
1.General Terms and Conditions
1.1 Anderleigh Natural Care shall make every effort to ensure that the prices of the goods listed on the website are up-to-date. Anderleigh Natural Care reserves the right to change the prices of the products without prior notice. Anderleigh Natural Care shall make every effort to ensure that the inventory of goods listed on the website is adequate and, if any goods are subject to the acceptance of all orders due to a shortage, the final decision on the stock of the goods shall be made.
1.2 All orders will be subject to final confirmation on the availability of the goods in question. If Anderleigh Natural Care fails to provide any ordered products or services, we have the right to refuse to accept the order. If we can not provide any products or services on your order, we will notify you by phone or email 2 working days after ordering. Workdays are any day except Saturdays, Sundays and public holidays.
1.3 Shipping fee
| Australia | Free | |
| Taiwan | Over AU$100 Free | Estimated delivery time: 7–15 working days(depends on Australia post office) |
|
China |
Over AU$100 Free | Estimated delivery time: 7–15 working days(depends on Australia post office)
|
2.Cargo breakage
The customer must check the goods ordered for damage. Should you find any damage, please contact our customer service hotline + 61-1300899999 or email info@anderleigh.com.au for replacement. We have the right to refuse to replace the goods have been signed.
3.Delivery service
All the products with air express, due to different countries and regions, about 7-30 working days to receive.
3.1 If there is any change in the delivery address, the customer shall inform us in two working days after ordering.
3.2 If the goods received are not in accordance with the shopping list,
tell us within 3 days. Or call the customer service hotline + 61-1300899999 or email info@anderleigh.com.au We’ll arrange for replacement or refund.
- Payment method
4.1 Customers who place an order on Anderleigh Natural Care website only accept payment by Visa and Master or Paypal.
4.2 All goods are valued in Australian dollars.
4.3 All goods ordered online shall be accepted in accordance with the availability of stock. Customers will receive the final receipt of the goods at the time of collection for record.
4.4 Anderleigh Natural Care reserves the right to change the payment method of online shopping at any time without prior notice.
- Customer consultation
If you have any questions, please contact our customer service hotline + 61-1300899999 or email info@anderleigh.com.au within 3 days of receipt.
These Terms shall be governed by Australian law. And the application of each part of these Terms shall be limited to the extent permitted by the Law. If any part of the Terms is prohibited or unenforceable in any jurisdiction, only the prohibited or unenforceable part shall be declared null and void in such jurisdiction, but shall not invalidate the remainder of this provision or may be in any other jurisdiction. The validity, legality or enforceability of the area will not be affected. Anderleigh Natural Care reserves the right to modify these terms and conditions in its absolute discretion. In the event of any dispute, Anderleigh Natural Care reserves the right of final decision. The Chinese translation is for information purposes only and in the event of any difference in the Chinese and English versions, the English text shall prevail.
- Returns and replacement services
If you order products on this site, where the receipt of the goods found in the following circumstances, you can return the product within 7 days from the signed date.
- Here is our return policy:
1.The product is found to be damaged when the goods are received.
2.The product you received is different from the one you ordered.
3.It is found that the product has expired when you receive it.
When such a situation happens, we will refund the corresponding payment and the shipping fee as well.
- If you order products on this site, and you feel unwell after use, you can apply for returns at any time, but must meet the following conditions:
1.Provide more than two hospitals’ dermatology issued by the diagnostic report
2.The date of issue of the diagnostic report is within three months of the date of receipt of the goods by the customer.
3.The diagnostic report clearly states that the discomfort is caused by the cosmetic.
Where such a situation, we will refund the corresponding payment and the shipping fee as well.
– We only accept returns from products sold on this website. Any products purchased from outside this site, please contact the original purchase to negotiate Returns.
– if the item is a gift or a gift for shopping, or if it has been unsealed or has been used or has not been kept in good condition for non-logistical reasons, it has been damaged, damaged or incomplete and can not be replaced.
– Each item can only be returned once.
– Refunds will not be accepted for no reason.
If you order a product on this website, and it returns for reasons such as unknown delivery address, no delivery for multiple shipments, recipient’s refusal to pay tax / refusal to provide identity card, or rejection of the bag by the recipient. We will refund 30% of the original shipping, handling and total product charges (if the returned order is sent to an Australian address, we will deduct the original refund from the original freight), the remainder will be refunded in accordance with the refund process. We can ship the returned bag again, but you will need to pay the shipping cost for shipping again. Please refer to “Shipping Service”.
The Arrangement will take about 1 to 3 weeks from the date of receipt and will inform you of the details of the arrangement.
The goods will not be responsible for damage after delivery.
– If you find out shortage of the ordering after receipt, you must contact the customer service immediately on the day of receipt.
– In the event of any dispute, Anderleigh Natural Care will reserve the right of final decision.
Refund Process
When you want a refund, please email info@anderleigh.com.au
Please leave your order number and contact information, we will contact you within 2-3 days after we receive the return (including freebies, packaging gift box, invoice, order detail page, etc.) and correct, refunds, due to the banking system and the internal processes of the postal system, will take approximately 1-2 months to reach your bank card or arrive in your hands after we complete the refund. We apologize for this. But because all the links during this period we are not able to control, thank you for your understanding.